Shipping & Delivery Policy

We offer worldwide shipping to over 200 countries. Orders are processed within 10–12 business days after payment confirmation, unless otherwise stated. Processing time may vary during peak seasons, promotional campaigns, or unforeseen circumstances such as natural disasters, strikes, or supply chain disruptions.

Our shipping partners include a mix of trusted international and local couriers such as DHL, FedEx, UPS, Aramex, and regional postal services. The carrier is chosen based on destination, order size, and available service levels.

We provide several shipping options depending on your location and order type:

Estimated delivery times are calculated from the date of shipment, not the date of order. Actual delivery may be affected by customs delays, local postal handling, public holidays, or logistical disruptions outside our control.

We provide free shipping on all orders. For urgent delivery, our Expedite Shipping method takes 6–8 days for processing the product and 3–5 business days for shipping the product.

All international shipments are subject to the import laws and regulations of the destination country. Customers are responsible for ensuring compliance with local customs rules.

• Duties & Taxes: Import duties, VAT, GST, or other fees are not included in product prices or shipping charges unless stated. These must be paid by the recipient upon delivery.
• Customs Clearance: Some shipments may require additional time for inspection and approval. We are not responsible for customs-caused delays.
• Refused Deliveries: If a customer refuses to pay duties or refuses the shipment, the package may be returned to us. Customers are responsible for both outbound and return shipping fees, and refunds will be issued minus those costs.

Most shipments come with a tracking number provided via email once your order has been dispatched. Track your order on the carrier's website or through our order tracking portal. Please allow 24–48 hours for tracking information to update after shipment.

• Delivery Attempts: Carriers usually make one or more attempts. If no one is available, a notice will be left and the package may be held at a local facility.
• Undeliverable Packages: If returned due to incorrect address or refusal, the customer may be responsible for reshipping fees.
• PO Boxes & Military Addresses: Some carriers don't deliver to PO boxes or APO/FPO addresses. We'll notify you if your address isn't serviceable.
• Remote Areas: Deliveries to remote locations may take longer or incur additional surcharges.

• Lost Packages: If your order doesn't arrive within the maximum timeframe, contact support. We'll investigate with the carrier and arrange a replacement or refund if confirmed lost.
• Delayed Packages: Delays from customs, carrier strikes, or global events may extend delivery timelines. We appreciate your patience.
• Damaged Goods: Contact us within 7 days of receipt with photos of the packaging and product. We'll assist with a replacement or refund depending on availability.

To ensure successful delivery, customers must:

• Provide complete and accurate shipping information at checkout.
• Monitor tracking updates and respond to carrier notices.
• Pay any applicable duties, taxes, or customs fees required by local authorities.
• Collect packages promptly from delivery points or post offices.

Failure to meet these responsibilities may result in delays, returns, or additional costs borne by the customer.

At Marco Jacket, we aim to make international shopping convenient and hassle-free. We work closely with reputable carriers, continuously monitor logistics performance, and keep our customers informed throughout the shipping process. Our support team is available to answer questions or resolve shipping-related issues promptly.

This Shipping & Delivery Policy may be updated from time to time to reflect changes in carrier services, international trade regulations, or company practices. Customers are encouraged to review this policy periodically. The latest version will always be available on our website.